I want to help people and the HOPE line reminds me that I can.”
From being available to consumers dealing with loneliness and isolation to motivating consumers struggling with depression, the HOPE line is a place where safety, warmth and honesty can be found.
At its one year anniversary, TLCS is excited to report that the HOPE Line has been an incredible tool, mutually beneficial for both the caller and the responder. From January to December 2011 the HOPE line received 138 calls which were tended to by 6 volunteers. Calls can range anywhere from under 5 minutes to an hour, depending on the consumer needs; the vast majority of calls are after hours which means volunteers sleep with the cell phone near the pillow and are ready to listen for any amount of time necessary. “Most people just want you to listen, it feels good to help and it feels good to get feedback from the caller;” says Judi, “I know I did a good job when they tell me they feel better at the end of a call.”
Volunteers are recruited from the TLCS volunteer committee (Project HOPE) and trained to take a wide variety of calls, keeping alert for serious mental health needs. Ron says, “Lots of personal experience is how I help. Lots of experience.” Volunteers are encouraged to maintain healthy boundaries by being aware of their limits.
Thevolunteers are supervised by the Residential Services Coordinator, the team works cooperatively with each in order to provide the highest level of support possible. This group of committed volunteers also gathers together monthly with staff to discuss the various calls that came through the