If you have questions about Medi-Cal benefits, choosing a plan, or enrolling in Medi-Cal,
Look in your enrollment booklet, called My Medi-Cal Choice for Healthy Care.
Call 1-800-430-4263 to talk to someone at Health Care Options. It's a free call.
The TTY/TOD number is 1-800-430-7077. This phone number is for people who have difficulties with hearing or speech. You need special equipment to use it.
Medi-Cal holds meetings all over the state to people understand the Medi-Cal program and how to sign up. You can come to one of these meetings if you want to hear about your choices and ask questions in person. To find out where and when meetings are held, look in the booklet My Medi-Cal Choice for Healthy Care or call Health Care Options at 1-800-430-4263.
How to file a grievance
If you have trouble getting an interpreter when you need one, or getting important written materials translated, you have the right to file a grievance. To file a grievance you may call your health plan or send them a letter.
At the same time that you file a grievance with your health plan, you can ask for a State Hearing. Call 1-800-952-5253 (TTY/TDD: 1-800-952-8349) to ask for a State Hearing or send a letter to:
California Department of Social Services State Hearing Division RO. Box 944243, MS 19-37 Sacramento, CA 94244-2430